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FAQ
FAQ

About Us
Samples & Proofs
Art Files
Debossing ("Stamping")
Color Options
Shipping
RUSH Orders
Low & High-Run Orders
Customization & Other Options

We are located just south of Boston, MA, and just north of Providence, RI, in Bridgewater, MA.

Our mailing address:

David Michael Leather
95 Conant Street
Bridgewater, MA 02324

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We are open from 9:00AM to 4:00PM (EST).

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We have been making quality, American-made leather products for 25 years.

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ASI is a paid service that connects distributors with trusted suppliers. For more information, you can search “ASI Central” online. You do not need to be an ASI distributor to purchase from David Michael Leather.

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We are expert leather craftsmen, and leather is all we do (note: we do offer two clear vinyl tags). Focusing on one thing allows us to make beautiful, quality leather products every time.

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Much like Amazon, iTunes, VistaPrint and other established online companies, we function largely as a virtual office. We are real people and we offer the highest level of customer service. But we have found that the most efficient means of dealing with the high volume of orders and questions we receive is to start communication via email. Most questions and issues can be addressed quickly through a short email correspondence. If an issue should arise that can not be handled effectively via email, we are certainly happy to speak to you by phone!

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Yes, we are happy to send samples of a specific leather swatch or item style that may be of interest to you or your customer. Just make your request via email along with the address(es) to which you'd like the sample(s) sent.

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Yes. However, we do require that those customers located outside of the United States provide us with your UPS account number and authorization to ship using your account. We will complete all export, duty and declaration forms via UPS. We also require your UPS account number to ship completed orders to locations outside of the United States.

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We are happy to send free samples in limited quantities so that you and your customer can see and touch the quality of our materials and items. For multiple samples or shipping addresses, we may ask you to supply a UPS or FedEx account number; but the samples remain free of charge.

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We do keep images of all prior orders on hand, so please ask if you'd like to see a particular item in a color that is not shown online. If we do not have an image in the color that you are looking for, we can usually get one to you within a day or two of request.

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Yes! In fact, unless your item has no imprint or you specifically request NOT to see a virtual proof, we do send a virtual proof and require approval on that proof before your order goes to production.

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If your request for a virtual proof is received during normal business hours, we generally have a virtual proof to you by the end of that day. If the request is received after normal business hours or on a weekend, the virtual will be to you no later than the next business day.

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The first virtual proof is free, as well as any additional proofs that may become necessary due to an error on our part (but we're good; so this doesn't happen often!). Requests for multiple virtual proofs on the same order are honored at $15 per virtual proof. If you find yourself wanting multiple proofs, it may be that your design team (or the design team of your customer) needs to continue discussions toward deciding exactly what they are looking for prior to placing the order.

Occasionally, a customer will claim that Company X with whom they've worked before provides unlimited, free proofs. This is virtually always because Company X charges much more money for their product than David Michael Leather does. The last time we looked into such a claim specifically, Company X charged $23,400 more if the item had been purchased through them; and this was not on an enormous order.

(By the way, Company X in this case offered one tag style in black only. David Michael Leather offers more than 25 tag styles in a wide range of color choices.)

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Requests for multiple virtual proofs on the same order are honored at $15 per virtual proof after the first (the first proof is free). If you find yourself wanting multiple proofs, it may be that your design team (or the design team of your customer) needs to continue discussions toward deciding exactly what they are looking for prior to placing the order.

Occasionally, a customer will claim that Company X with whom they've worked before provides unlimited, free proofs. This is virtually always because Company X charges much more money for their product than David Michael Leather does. The last time we looked into such a claim specifically, Company X charged $23,400 more if the item had been purchased through them; and this was not on an enormous order.

(By the way, Company X in this case offered one tag style in black only. David Michael Leather offers more than 25 tag styles in a wide range of color choices.)

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Art must be submitted as a vector art file. Vector art is mathematically drawn rather than being made of pixels (tiny squares of color). Most vector art files have the following file extension types: .pdf, .ai, .eps, .svg, .cdr, .psd. Just because a file has one of these extensions, however, does not guarantee that the art inside is vector art. We can tell you this once we open the file. File types that will NOT work: .jpg, .png, .gif, .bmp, .tif.

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All art must be black-only, vector art. Please be sure the art is black-only. Be sure that the art does not contain white objects overlaid on black (or other colors) to merely look like one color. You can verify this by opening the art file, using Select All, and making sure that the object color in the tools panel is black and the stroke color is empty. If you are submitting art for a multi-color design, each color must be separated onto its own layer.

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If you are unable to obtain a black-only vector art file (or vector art separated into layers for multi-color art files), we can create the art in-house for an approved charge of $. This art charge must be pre-paid by credit card prior to production. You (or your end user) will be provided with the vector art you have purchased, which may be kept on file for future uses that may require vector art.

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If your art is in vector format, but does not match our specs or is not camera-ready (e.g., if it is not black-only, if multi-color art is not separated into layers, if you need elements added or removed from the art), we can edit your art in house for an approved charge of $. This art charge must be pre-paid by credit card prior to production.

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Printing on other products is often done digitally, and non-vector art may be used for such purposes. Imprinting on leather (debossing) requires that a metal stamping die be created with precision. The program that creates these precision die-cut areas relies on vector (mathematical) art.

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Yes. We do size your art appropriately for the product on which it will be imprinted, and you will always receive a virtual proof to be sure it is sized and placed as you intend. However, if you or your art designer prefer to work on a product template for layout purposes, just request an art template by product model number and we will provide you with one.

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Our leather goods are debossed ("stamped") using a precision metal die that is specially cast for your art. Your vector artwork is sent to our die maker who uses an acid to cut your die, which is then mailed to us. Your die is secured to a debossing machine, and the correct heat and pressure for your product are selected. If your product will be heat debossed only, the stamp will depress and darken the leather color. If added color is required, a color foil roll is run between the die and the leather, sealing the color into the imprint area.

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A standard stamping die has a cost of $. This would cover all dies less than three inches in height and width. If your product requires a die greater than three inches in height or width, a larger stamping die is required at a cost of $. If the imprint area extends across an area greater than three inches (e.g., the top and bottom of a bookmark), two separate dies will be required at $ each. Each color or separate imprint requires its own die. You will not be charged for future orders using the same die(s).

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Yes, we keep all stamping dies for future orders. If you place a future order that uses the same die(s), you will not be charged a die fee.

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Each color or imprint area requires that a separate die be made. Each die less than three inches in width and height has a cost of $59.00. We are experts at lining up multi-colored art with precision.

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We stock different colors of leather in different quantities at different times. By clicking the menu under Products > Color Options, you can see the colors of leather that are in stock at any time. In general, the following colors are available regularly: black, gray, royal blue, navy, hunter green, rich sienna, dark brown, chocolate brown, burgundy, tan, vegetable tan ("veg tan"), bright red, deep red, bone, neon green, neon orange, neon pink, neon yellow. Please ask us about availability of these colors and others you may need for your project.

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We carry a wide range of color foils, so nearly any color can be imprinted. We do not match PMS colors exactly (which would require stocking hundreds of rolls of foil that might never be used). However, we have 25 years experience matching colors and we are confident you will be satisfied.

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The first color imprint or heat deboss is included in the price of the item. Each imprint thereafter (whether colored or debossed without color) has a charge of $ per unit.

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We do not match PMS colors exactly (which would require stocking hundreds of rolls of foil that might never be used). However, we have 25 years experience matching colors and we are confident you will be satisfied. If we do not feel we have a very close match, we will either purchase a matching foil or let you know immediately that the specific color you require can not be matched (however, this has never happened in 25 years!).

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This is called "heat deboss only," which darkens the leather but does not add color. The pressure and heat we use determines the level to which the leather is darkened. Some leather colors darken more than others with heat debossing. We can also add a foil that will darken your imprint more than heat debossing alone within the same color range as the leather. The first imprint, whether colored or heat debossed only, is included in the charge of the item. Each location thereafter has a charge of $ per unit.

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Leather can be dyed to match a particular color need. We do offer custom leather dyeing for orders of 1000 pieces or more at an additional charge. Please ask for a quote on your project if it requires custom dyeing.

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Yes. However, we do require that those customers located outside of the United States provide us with your UPS account number and authorization to ship using your account. We will complete all export, duty and declaration forms via UPS.

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Orders entered into regular production will ship no later than 10 business days from the day we receive a completed PO and approval of a virtual proof (or waiver of proof). If you need your items sooner than this will allow, please contact us to discuss RUSH options, expedited shipping, or both.

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We ship all orders via UPS or USPS. Unfortunately, there is no FedEx drop location conveniently located near us.

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Weights of products vary based on the options you choose, and even the individual leather from which your items are made. So it is not always possible to provide a shipping estimate before shipping. However, if the order is quite similar to another order we have processed in the past, we can provide a shipping estimate for your order.

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We always provide tracking information once your order ships, including both samples and full orders. Your tracking number will come via email directly from UPS, or from orders@davidmichaelleather.com if shipped USPS (or FedEx, for samples shipped with this carrier).

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We operate with an F.O.B. shipping point of either Bridgewater, MA or Stoughton, MA. Once items leave our facilities, you assume full responsibility for the items. To protect you, we always include shipping insurance unless specifically asked by you not to declare value. Should a shipment be lost or damaged, we will provide whatever documentation we can in order to help you pursue a claim.

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Orders entered into regular production will ship no later than 10 business days from the day we receive a completed PO and approval of a virtual proof (or waiver of proof). This is actually quite fast turnaround, given that all of our products are made by real craftsmen and require multiple steps to complete (e.g., cutting, debossing, stitching, finishing, etc.). If you do need your order shipped sooner than 10 business days, however, we can submit the order for RUSH processing, and possibly expedited shipping, as well.

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We do not charge a RUSH fee. We do, however, require that all RUSH orders be pre-paid in full by credit card, and that you supply us with your UPS account number with authorization to ship via your selected method (e.g., Ground, 2-Day, etc.).

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We require that all RUSH orders be pre-paid in full by credit card, and that you supply us with your UPS account number with authorization to ship via your selected method (e.g., Ground, 2-Day, etc.).

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How soon we can process a RUSH order will depend on many factors, including the size of your order, the availability of materials necessary to complete your order, and the number of orders already in the regular production queue and RUSH queue at the time you place your order. Please contact us to ask for specific turnaround for your RUSH order.

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Because of the set-up time on multiple machines, and the handwork necessary to complete most items, we generally do not accept orders for fewer than 50 items. However, if you have special circumstances, you may ask for an exception and quote. Do keep in mind that the per-unit price for extremely low-run orders will be higher than the prices of our lowest-tier pricing shown online and must additionally include the low-run fee of $.

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Our products are not made by automated processes. Every item undergoes many stages of production, each requiring the skill and attention of a real craftsmen; and that means real time. We discovered that because of the set-up, production and finishing time required, there is a critical quantity below which we simply make no profit. Recently, we considered making our minimum order quantity 100 units; however, at the request of many who still enjoy lower runs, we have continued to offer low-run quantities with the addition of the $ low-run fee.

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Depending on our current production volume and the flexibility of your in-hands date, yes, we can handle high-volume orders. Please contact us for a price and turnaround quote for your high-volume order.

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Pricing for high-volume orders depends on our current production volume; the color, type and availability of materials; your in-hands date; and several other factors. Pricing for high-volume orders will be lower than our "1001 - 2500" tier pricing. Please contact us for a custom quote.

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Turnaround time on high-volume orders depends largely on the actual quantity being requested. For instance, while we may be able to produce and ship 3000 units within 10 business days, it is unlikely that we would be able to ship 20,000 units within 10 business days. Please contact us for a quote on turnaround time for your specific high-volume order. We are very careful to meet our production and shipping quotes.

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Leather can be dyed to match a particular color need. We do offer custom leather dyeing for orders of 1000 pieces or more at an additional charge. Please ask for a quote on your project if it requires custom dyeing.

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We do not offer gift boxes at this time. However, given the size specifications of our item, there should be plenty of time to order gift boxes to fit your order and to have them delivered prior to the arrival of your order from David Michael Leather.

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Yes, we can individually poly-bag your items for an additional charge of $per unit.

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We stock "gold" (brass) and "silver" (nickel) hardware for our tags. However, if your order requires a custom look, please ask.

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We love to create new, custom items! We are happy to work with you in obtaining the specifications and artwork necessary to create custom cutting dies for anything you can dream up!

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